It’s about relationships
In our 10th year, Private Bank of Buckhead continues our steady, planned growth and our focus on First Class Service on a First Name Basis. We focus on providing our clients with access to bankers and mortgage lenders with decision-making authority who are fanatical about the level of service we deliver.
Our approach is about much more than traditional banking services. It’s about relationship banking: We start by gaining a clear understanding of your specific financial needs and then creating customized business banking and personal banking solutions that fit best, even as your requirements change. It’s about personal service. Support. And most of all, it’s about YOU.
Our employees uphold our vision, mission and values: We deliver flexible and tailored financial services. We create value through our passion for our work, and by embodying the principles of integrity, unsurpassed service, good citizenship and work-life balance. We earn the privilege of long-term relationships with clients and the community, anticipating and exceeding expectations. To that end, we’re continually innovating to serve you better.
For instance, we regularly modify our PBMobile mobile banking “app” and other market-leading technology. PBMobile enables you to take care of most of your banking needs from your smartphone. You also have several choices for online check deposits.
Our client service surveys confirm that clients bank with us because they know one of us or one of our other clients. In addition to underscoring our tailored approach and technology, surveys mention our PrivatePlus Mortgage division which was relaunched and significantly expanded in 2014. It offers a full range of mortgage products: Purchase, Refinance, Investment, Second Home, Construction, Multiple Collateral, Fixed Second, Debt Consolidation, Home Equity Lines of Credit (HELOC), Raw Land, and Lot Loan. PrivatePlus promises great products, pricing, processes, and people, as you would expect.
And Private Bank of Decatur is in its fourth year. Veteran banker Judy Turner led our Decatur location’s launch before retiring in May 2016 after an impressive 51-year career in banking. Private Bank of Decatur is now helmed by the bank’s Brent Adams who, in addition to serving as President of PBofD, continues as Executive Vice President and Senior Banking Officer of Private Bank of Buckhead. The Decatur location is a good excuse to note that, through technology and tailored service delivery, we bring banking to you – you don’t have to be in Buckhead or Decatur. We have clients from Cobb County to Carmel, California, Chattanooga, Tennessee, and across the Metro area. (And PrivatePlus Mortgage originates mortgages in 50 states and the District of Columbia.)
Our Small Business Administration lending program — which is designated a Preferred Lender — makes SBA loans for a broad array of business purposes, including turn-key real estate purchases, ground-up construction, refinance, business acquisitions, and business start-ups.
Whether it’s checking, savings, the best online banking technology, business lending/commercial lending or mortgage loans, we believe ALL clients should benefit from the heightened level of service other banks reserve for a certain few. That’s what the “private” in our name signifies: We don’t send just certain clients to a private banking department with great service – we’re bringing all of our clients the service, options and technology they value and deserve. If anyone out there doesn’t love their bank, I hope you’ll consider us.
And for those of you who already call us your banking partner, at any time let me know how you think we are doing,
Community banking in Atlanta
After nearly 30 years in banking, Charlie Crawford learned that approximately two-thirds of people in this country have banking relationships with large, big-box financial institutions and that they are either satisfied or unwilling to make a change. Even so, he came to know that about a third of the population wants a relationship with a small, local bank, where they have a tailored personal relationship with their banker and mortgage lender.
In late 2005, Charlie was determined to bring the market what it wanted, and started the organization of Private Bank of Buckhead. He asked 11 other Organizing Directors, approximately 100 investors, and 8 employees to help deliver a new Atlanta bank to serve the needs of businesses and individuals that wanted their banking services delivered in a customized fashion.
Following 14 months of organization, Charlie and his team opened the Atlanta community bank they envisioned – Private Bank of Buckhead – on December 11, 2006. In October 2012 the bank expanded, adding Private Bank of Decatur to the family, and again in January 2014 when it relaunched a much-expanded and rebranded mortgage division, PrivatePlus Mortgage.
Today, the bank remains focused on providing its investors with a superior return, its employees with an entrepreneurial and rewarding environment, and its clients with access to bankers with decision-making authority who are fanatical about the level of service they deliver.